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Customer Service Basics Professional Development Training – K.I.S.S.

It is important to approach every customer interactions with the mindset that you are “Here to Help” and you are part of the process where an exceptional customer service experience will be provided.
Whether the conversation is face-to-face, by phone, or virtually; it is important to keep the delivery of information simple.
In this course the K.I.S.S. principle was explained as another way to provide exceptional customer service:
K = Knowledge is power
I = Intentional Decisions and Actions
S = Sole Responsibility
S = Secure Next Steps

The S.M.I.L.E. Project Updated

Miriam Smith Stevens provides The Smile Project Customer Service Basics online training. Don’t forget to leave a comment if you like to have more lessons on Customer Service Basics.

The SMILE Project

Let us go back to the basics and learn what it truly means to provide Exceptional Customer Service. Learn to start and lead with a SMILE.

Part 5: Abigail’s Story Seek God’s H.E.A.R.T. & don’t H.A.L.T. your blessings!

In this segment we explore how the H.E.A.R.T, of man/woman can be a haven where evil festers. Abigail had to navigate two stubborn men in order to reach her blessings. One was a bully and happened to be her husband Nabal. The other was the future King David and as it turns out would eventually be her next husband. The twist and turns of this story plays out like a daytime soap, Lifetime Movie, or best seller dramatic action novel with a hint of romance too. Well, let’s check out how this Woman can be celebrated for her heroic actions during this Women’s History Month.


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