It is important to approach every customer interactions with the mindset that you are “Here to Help” and you are part of the process where an exceptional customer service experience will be provided.
Whether the conversation is face-to-face, by phone, or virtually; it is important to keep the delivery of information simple.
In this course the K.I.S.S. principle was explained as another way to provide exceptional customer service:
K = Knowledge is power
I = Intentional Decisions and Actions
S = Sole Responsibility
S = Secure Next Steps
CRISIS + PIVOT + REBIRTH PRODUCES N.O.W. (New-Beginnings is Our Witness)
The Thankful Revolution 